7 Day Exchange Policy

At Theaura.live, we want you to be completely satisfied with your purchase. If for any reason your purchase does not meet your expectations, we’ve got you covered with our 7-day exchange policy.

Eligibility for Exchange:

You can request an exchange or a credit note within 7 days of receiving your order. Please ensure that the item is in its original condition, unused, and with all tags and packaging intact.

How to Request an Exchange:

To initiate an exchange, simply contact our customer service team within 7 days of delivery. You can reach us through our contact form or email us at support@theaura.live. Provide your order number and details about the item you wish to exchange.

No Refund Policy:

Please note that we do not offer refunds. Instead, you can opt for an exchange or receive a credit note that can be used for future purchases on our website.

Hassle-Free Process:

Our team is dedicated to making the exchange process as smooth and hassle-free as possible. Once your exchange request is approved, we will guide you through the steps to return the item and receive your replacement or credit note.

24/7 Support

We understand that questions or concerns can arise at any time. That’s why we offer 24/7 customer support to assist you whenever you need help.

Contact Methods:

You can reach our customer support team 24 hours a day, 7 days a week through multiple channels:

Email:

Send us an email at support@theaura.live  and our team will respond promptly.

Live Chat: 

Use the live chat feature on our website for immediate assistance from a customer service representative.

Phone: 

Call our support line at +91-9625069177 for direct assistance.

Prompt and Professional Assistance:

Our support team is committed to providing prompt, professional, and friendly assistance to address all your queries and concerns. Whether you need help with an order, have questions about our products, or require assistance with our exchange policy, we are here to help.
Your satisfaction is our top priority, and we strive to provide exceptional service at all times.